If your ScanSnap is connected via a USB hub, try connecting your ScanSnap directly to the computer via the USB cable. If the icon status does not change, unplug the USB cable from the computer or your ScanSnap, wait for 5 seconds, and then reconnect the USB cable. Turn off your ScanSnap, wait at least 5 seconds and then turn it on again. Try the following steps to establish the connection: If the appearance of the ScanSnap Manager icon in the task tray is as follows, your ScanSnap and computer are not connected properly.
